Meter Reading

Standpipe Meter Readings:

STEP 1   Keep a log of water hauled by writing down the amount of water displayed on the Standpipe display, after water is drawn each time. Include the gallons, date, time, and the fill-station used in your logbook.

STEP 2   Standpipe meters measure water in gallons. The total gallons hauled for the month is your usage. Compare that usage on your log to what your bill states as your current usage. If your log of your usage is different than the usage on your bill, please contact us to determine the problem.

STEP 3   Keep in mind that your monthly bill is for the previous month's usage since we do not know the amount of water used for the month, until the month has passed.

Hacienda Meter Readings:

STEP 1   Locate your meter, found in the back of the property, in the service alley. The meter may or may not be housed in a poly box and should be marked with your lot number. Remove the box lid, if applicable, by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.

STEP 2   Once you open the meter box lid if applicable, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial generally measures 10 gallons. Read the number display from left to right. Be sure to replace the stationary zero with the number indicated by the needle on the dial. This is your meter reading. Hacienda meters measure water in gallons. Charges for the amount of water consumed are rounded up to the nearest gallon used during a billing period. Compare that reading to what your bill states as your current or present reading.

STEP 3   Keep in mind that your monthly bill is calculated using the previous month's readings, after the month has passed. Be aware of the meter read date on your bill as you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.